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Terms of Service
Last updated: 3 September 2026 · DramaFluent
Customer support: support@dramafluent.app (same address as our Creem store contact email).
The product
DramaFluent is a digital language-learning web app. You watch interactive English short dramas, practice speaking, and may unlock additional scenes with a paid Premium (season) subscription. There are no physical goods.
Accounts & progress
Progress and profile data may be stored in your browser (local storage) and, if you create an account, may sync to our cloud save service. You are responsible for exporting or backing up your save if you change devices. Guest mode may not persist until you create a character or account.
Subscriptions & billing
Premium plans (for example monthly, quarterly, or yearly) are billed through Creem, our merchant of record. Prices are shown on the site before checkout. Taxes may apply as collected by Creem. Payments, invoices, and refunds are processed by Creem as merchant of record.
Cancellation
You may cancel automatic renewal at any time. In the app, go to Me → Cancel / manage billing to open the Creem customer portal, or use the portal link in your Creem receipt email. You may also email support@dramafluent.app.
After you cancel, you keep Premium access until the end of the current paid period, unless checkout or the portal states otherwise. Cancelling stops future renewals; it does not by itself refund the current period.
Refunds
Digital subscription charges are generally non-refundable. We do not provide prorated refunds or credits for unused time in a billing period once Premium access has started.
Goodwill review (first subscription only). If this is your first DramaFluent Premium purchase, you may email support within 48 hours of the charge to request a refund review if the purchase was accidental or you have barely used paid episodes (for example, you have not continued into paid season episodes or chase routes). Requests are reviewed case by case and are not guaranteed. Repeated subscribe-and-refund patterns may be refused.
How to request a refund review: email support@dramafluent.app with the email used at checkout, approximate purchase time, and a short reason. If we approve, the refund is issued through Creem (merchant of record) to your original payment method; timing depends on Creem and your bank or card issuer.
Nothing in these Terms limits rights you may have under mandatory consumer law in your country (for example a statutory cooling-off period where it applies). Where such law requires a refund or withdrawal right, that law prevails.
Acceptable use
Do not misuse the service, attempt to bypass payment, harass others in community features, or upload unlawful content. We may suspend access for abuse or fraud.
Community branches
User-written story branches are shared for learning. They are not a paid marketplace. Do not post content you do not have rights to share.
Disclaimers
The app is provided “as is” for education and entertainment. We do not guarantee fluency outcomes, uninterrupted availability, or perfect speech recognition on every device or browser.
Contact
Support: support@dramafluent.app